SilverAndGold offers an unparalleled level of service and many of your questions may be answered discretely with a simple email or phone call. For more information about any of our services, we invite you to have a conversation with one of our expert Consultants at firstname.lastname@example.org.
SilverAndGold offers secure shipping on every U.S. order. Note that larger orders, heavy items, large items and high value items may take longer to process by our team of shipping experts.
Returns and Exchanges
Our commitment to you does not end at delivery. Most items may be returned or exchanged within 30 days of purchase with no questions asked. Returns do incur a restocking fee. Exceptions are Gift Cards, Sculptures, Professionally Packed Original Art, Domain Names, Antiques and Antiquities may not be returned or exchanged.
To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer. It must be returned to us. There are certain situations where only partial refunds are granted (if applicable) and this pertains to items with obvious signs of use as well as any item not in its original condition, is damaged or missing parts for reasons not due to our error
You will need a Return Authorization Number from us to return an item. This number must be written clearly on the outside of the package - otherwise if may be returned to you at your cost. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds are subject to an 18% restocking fee and the original shipping costs are not refundable.
Return your item to: 29990 Beverly Road Romulus Michigan US 48174. The Authorization Number must be written clearly on the outside of the box otherwise the package may be returned to you at your cost. You will be responsible for paying for your own shipping costs for returning your item. Shipping and handling costs are non-refundable. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Free Gift Packaging
All new SilverAndGold jewelry comes with free, elegant gift packaging. You may also enclose a personalized gift card with your order. Note that vintage and antique jewelry comes as shown usually with the original vintage packaging.